Maintenance and Warranty

The Sterra Water Purifier is one of the very few water purifiers that is designed to be extremely self-maintaining. There is no need for you to maintain it in any way, except to change the filters, which is super easy.

Sterra Water Purifiers are built to last. However, in the unlikely event that the water purifier breaks down after a year, we will handle all repairs at a cost that is usually around  $100-$300. The exact figure is dependent on the part that has to be replaced.

Yes, we do offer 1-year warranty for the product.  For the touch panel and leakage, we provide 3-year warranty. Under our current promotion, simply do a photo review of the product and we will upgrade the 3-year warranty for touch panel and leakage to a lifetime warranty!

You can choose to sterilise as and when you like. Our recommendation is to sterilise the nozzle once every 3 days. But it's a personal preference.

Nozzle sterilisation works by pushing the nozzle in. The UV light will then start blinking to indicate that the UV sterilising process is ongoing. The UV light will stop blinking after 30 minutes and become a steady light, indicating that the sterilisation is complete.

Sterra Water Dispenser comes with an automatic filter change indicator on its touch panel. When it’s time to change the filters, Sterra’s filter reminder indicator will light up. Replacement for the water filter is also designed to be so easy so that you can do it yourself in just a few minutes.

The average usage duration for each bottle is as follows: 

- Sediment carbon filter : Change every 4 months or 1200L of water filtered, whichever comes first

- UF Carbon filter Filter bottle 2: Change every 8 months or 2400L of water filtered, whichever comes first